About Us - Bendigo and Adelaide Bank
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About us

Our vision


We aim to be Australia’s most customer-connected bank.

At Bendigo and Adelaide Bank we focus on building and improving the prospects of our customers, communities and partners in order to develop sustainable earnings and growth for our business.

The bank’s motivation is to help its customers and partners succeed and its communities and districts to flourish, thereby ensuring our business and our shareholders share in their success.

To achieve this we commit to exceed our customers expectations, delivering quality customer service on each and every occasion.

Our priority is the customer – and figuring out what they are trying to achieve. We offer products relevant to our respective customers’ lifestyle and business needs and provide convenient access to our services.

We create trust by always acting in an ethical manner and we deliver value to our customers, shareholders and the community by ensuring equity and fairness in our pricing.

We are proud to be a regional and community-focussed bank, dedicated to building long-term relationships with our customers, shareholders and the communities we serve.

We lead and empower our staff to make a difference and contribute to the communities in which we operate.

We apply our skills in finance to develop the best options for success, firmly believing that successful customers will create a more successful bank.

This is our vision and by upholding our values of teamwork, integrity, performance, engagement, leadership and passion, we improve customer prospects and shareholder returns.

We believe in what we do and we are proud of our bank.