Skip to main content
Bendigo and Adelaide Bank logo.

Accessibility and codes of practice

At Bendigo and Adelaide Bank, we pride ourselves on our commitment to conduct business ethically and to the highest possible standard.

In line with this commitment, Bendigo and Adelaide Bank complies with a range of codes of practices including the Banking Code of Practice, the Code of Operation for the Department of Human Services and the Department of Veterans' Affairs, and the ePayments Code.

Banking code of practice

Bendigo and Adelaide Bank has adopted the Banking Code of Practice.

The Banking Code of Practice is a voluntary code of conduct which sets standards of good banking practice for us to follow when dealing with you.

A copy of the Code is available at your local branch, or you can download and print the Code.

Further information is also available from the Australian Banking Association website.

The Banking Code Compliance Committee (BCCC), independently monitors compliance with the Banking Code of Practice. Further information about the BCCC can be found on its website.

ePayments code

We have adopted the ePayments Code (formerly known as the Electronic Funds Transfer Code of Conduct).

Download a pdf copy of the ePayments Code.

Code of operation for the Department of Human Services and the Department of Veterans' Affairs

The Code of Operation applies to the recovery of debts from Department of Human Services income support payments or Department of Veterans’ Affairs (DVA) Payments.

It aims to ensure that recipients of income support payments and DVA payments have sufficient income to maintain adequate food and shelter.


We're committed to creating an inclusive and supportive bank for our customers, staff and community. The Bendigo and Adelaide Bank Accessibility and Inclusion Plan 2024-26 aims to do this.

We value all abilities and capabilities. So, we want our products, services and workplace to be accessible to all people. Using industry expertise and advances will ensure banking with us is positive and seamless.

Our focus is on three groups: our customers, our people, and our workplace. We aim to raise awareness, influence strategy, and drive initiatives to deliver change.

The plan was a collaborative effort. We worked with the Australian Network on Disability and input from senior leaders. The Bank's employee and inclusion network was also involved. This network comprises members from across the organisation who have experience with disability. They share a passion for accessibility issues and building an inclusive workplace.

Read the Accessibility and Inclusion Plan 2024-26 as a PDF or in a screen-reader accessible web version.

There are many things underway at the moment to ensure we are accessible including:

  • Working towards being WCAG (Web Content Accessibility Guidelines) 2.1 compliant
  • Being part of the Australian Banking Association's review of the Accessibility Guiding Principles. Released: November 2018 
  • Working with organisations, such as Vision Australia, on design and testing of key banking services

We continually strive to improve our accessibility and we value feedback from you on ways we can improve our access or fix any problems. Please contact us if there is information on this website, or in any of our digital channels, which you cannot access.

You can provide this feedback by either:

Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 BENDIGO (1300 236 344).
  • Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 BENDIGO (1300 236 344).
  • Internet relay users connect to the National Relay Service and then ask for 1300 236 344.

We are committed to developing a culture that embraces and advocates diversity and inclusiveness at all levels of our organisation. See our Diversity and Inclusion Policy for more information.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Information on this page can change without notice to you.
© Copyright 2024 Bendigo and Adelaide Bank