At Bendigo and Adelaide Bank, we pride ourselves on our commitment to conduct business ethically and to the highest possible standard.
In line with this commitment, Bendigo and Adelaide Bank complies with a range of codes of practices including the Banking Code of Practice, the Code of Operation for the Department of Human Services and the Department of Veterans' Affairs, and the ePayments Code.
Banking code of practice
Bendigo and Adelaide Bank has adopted the Banking Code of Practice.
The Banking Code of Practice is a voluntary code of conduct which sets standards of good banking practice for us to follow when dealing with you.
A copy of the Code is available at your local branch, or you can download it from the Australian Banking Association website.
Further information is also available from the Australian Banking Association website.
The Banking Code Compliance Committee (BCCC), independently monitors compliance with the Banking Code of Practice. Further information about the BCCC can be found on its website.
ePayments code
We have adopted the ePayments Code (formerly known as the Electronic Funds Transfer Code of Conduct).
Download a pdf copy of the ePayments Code.
Code of operation for the Department of Human Services and the Department of Veterans' Affairs
The Code of Operation applies to the recovery of debts from Department of Human Services income support payments or Department of Veterans’ Affairs (DVA) Payments.
It aims to ensure that recipients of income support payments and DVA payments have sufficient income to maintain adequate food and shelter.
Accessibility
We're committed to creating an inclusive and supportive bank for our customers, staff and community. The Bendigo and Adelaide Bank Accessibility and Inclusion Plan 2024-26 aims to do this.
We value all abilities and capabilities. So, we want our products, services and workplace to be accessible to all people. Using industry expertise and advances will ensure banking with us is positive and seamless.
Our focus is on three groups: our customers, our people, and our workplace. We aim to raise awareness, influence strategy, and drive initiatives to deliver change.
The plan was a collaborative effort. We worked with the Australian Network on Disability and input from senior leaders. The Bank's employee and inclusion network was also involved. This network comprises members from across the organisation who have experience with disability. They share a passion for accessibility issues and building an inclusive workplace.
Read the Accessibility and Inclusion Plan 2024-26 as a PDF or in a screen-reader accessible web version.
There are many things underway at the moment to ensure we are accessible including:
- We commit to WCAG (Web Content Accessibility Guidelines) 2.2 AA level at minimum and AAA level where feasible
- Being part of the Australian Banking Association's review of the Accessibility Guiding Principles. Released: November 2018
- Working with organisations, such as Vision Australia, on design and testing of key banking services
We continually strive to improve our accessibility and we value feedback from you on ways we can improve our access or fix any problems. Please contact us if there is information on this website, or in any of our digital channels, which you cannot access.
You can provide this feedback by either:
- Calling us on 1300 236 344 (from overseas +61 3 5445 0666)
- Sending us a message
- Using Bendigo Bank Online Chat
- Or speaking to a staff member at one of our 540 customer service outlets
Users who are deaf or have a hearing or speech impairment can call through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 BENDIGO (1300 236 344).
- Speak and Listen (speech-to-speech relay) users phone 1300 555 727 then ask for 1300 BENDIGO (1300 236 344).
- Internet relay users connect to the National Relay Service and then ask for 1300 236 344.
We are committed to developing a culture that embraces and advocates diversity and inclusiveness at all levels of our organisation. See our Diversity and Inclusion Policy for more information.
