Climate change
The collective risks and opportunities posed by physical changes in climate (e.g. droughts, fires, floods) as well as transitional changes in how the Bank and our stakeholders respond (e.g. reporting requirements, investor expectations, community engagement, new products) including for our organisation and customers.
Nature
The collective risks and opportunities posed by our shared reliance on the phenomena of the physical world (e.g. plants, animals, landscape) and the value of the services they provide (e.g. resources, clean air, pollination), including for our organisation and customers.
Community prosperity
Enabling the social and economic prosperity of Australian communities via the broader social impacts of banking. This is achieved through understanding, measuring, and communicating the value of banking to communities, which is created through both a human-centred financial system that enables self-determination, and through direct community investment via philanthropy, volunteering, disaster relief, and capacity building.
Customer experience and wellbeing
Offering banking services that are simple, relevant, and personalised to meet individual customer needs and drive satisfaction. Ensuring equitable access to banking products and support for all individuals, regardless of background or circumstances, enabling their financial well-being.
Diversity and inclusion
Building a diverse and inclusive workplace that reflects our customer base and fosters thriving communities is integral to how the Bank serves its customers, grows its people, and contributes to its communities. A foundational part of this commitment is our journey of Reconciliation, which involves promoting and practicing respect, building relationships, and investing in development opportunities with, and for, Aboriginal and Torres Strait Islander employees, customers, and communities.
Employee engagement and wellbeing
Enriching the employee experience through the Bank’s culture, purpose, values and transformation agenda to be a better bank. This is achieved by entrenching a culture of respect and psychological safety, while providing relevant and business-aligned opportunities for learning and development to build the skills of the future. Our commitment to a healthy and safe workplace proactively supports our employees’ physical, mental, and social wellbeing, which is foundational to building their engagement, resilience, and innovation.
Modern slavery
Modern slavery can occur in many forms and encompasses eight types of serious exploitation including human trafficking, forced labour, debt bondage, and deceptive recruitment. The financial services sector supports economies globally and with that comes a risk of enabling or being complicit in the abuse of human rights and modern slavery through our operations, supply chain or through the provision of banking services.
Responsible sourcing and partnerships
Understanding, disclosing and managing relevant sustainability risks in the Bank’s value chain. This includes a focus on driving positive environmental outcomes and social impact through procurement and partnering with businesses that align to the Bank’s values.
Governance, conduct and ethics
Building and maintaining an ethical culture of integrity, transparency and accountability at all levels. This is achieved through the application of robust policies, systems, leadership, aligning remuneration with organisational values, risk management and the appropriate training in place to prevent misconduct and to enable whistleblowing.
Data privacy and security
Protecting our customers, our people and our business from cyber security attacks and protect critical and sensitive data, including all personal information. This includes the appropriate use and sharing of data internally and externally, and the investment and implementation of governance, people, processes, controls and technology to support this.
Digital innovation
Leveraging digital technology to continuously innovate how we operate and deliver value to our customers. This focus on ongoing digital innovation is central to achieving the Bank's strategic imperatives.
Financial crime risk
Proactively managing the risks and incidences of financial crime (including anti-money laundering, counter-terrorism financing, scams and fraud, anti-bribery and corruption and sanctions) for our customers and the organisation. This is done by investing in appropriate systems, processes and understanding to enable identification and resolution of risks and incidents and to minimise their negative impacts.
Responsible lending and investment
Ensuring that the Bank explicitly acknowledges and considers the wellbeing of customers, investors and the market as a whole when engaging with stakeholders regarding lending and investment. Examples of this include ensuring a customer is not issued a credit product that is not suitable for them and considering environmental, social and governance factors in addition to financial returns when investing funds.
