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Bendigo and Adelaide Bank supports customers affected by NSW floods

5 July 2022 |Announcements

Bendigo and Adelaide Bank customers in flood-affected areas in NSW will be offered financial relief with a range of measures now available to eligible customers. The Bank is monitoring the situation and will review and update its response as necessary.

Chief Customer Officer Consumer Banking Richard Fennell said: “We are here to help and would like to remind our customers that safety should be their number one priority. We encourage any customers who are in difficulty to contact us when it is safe for them to do so.”

“We are offering Bendigo Bank home loan, business loan and agribusiness loan customers impacted by the floods a range of relief measures including loan repayment deferrals of up to three months. The package also includes discounted interest rates, fee waivers and other concessions. Our team members are available to ensure requests for assistance are managed promptly.”

An appeal to assist communities affected by floods and run by the bank’s charitable arm remains open and has raised $713,315 since March. The Community Enterprise Foundation has already distributed $53,000 back into the community, providing flood relief for families, books to the Lismore library and funded mobile counselling services.

The Bank understands the impact severe weather events such as floods can have on customers financially. The key features of the Assistance Package for flood affected customers of Bendigo and Adelaide Bank, Rural Bank and Adelaide Bank include:

  • Home Loan, Business Loan and Agribusiness Loan customers can apply for loan repayment deferrals of up to three months
  • Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers
  • Waiving of interest rate reduction for early withdrawals on term deposits prior to maturity
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan
  • For impacted customers, Bendigo Bank powered by Tyro merchant customers can apply to have merchant terminal rental fees waived

Concerned Bendigo Bank customers are advised to speak with their local Branch Manager, Business Banking Manager or contact our Mortgage Help Centre on 1300 652 146 regarding financial hardship and applying for assistance or visit:

Donations to the Flood Disaster Appeal can be made at any Bendigo Bank branch or online at For those who live outside of Australia but wish to contribute please note we accept international donations.

If you are a Bendigo Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Bendigo insurance policy, please call 13 24 80.

Lifeline's 24/7 telephone crisis support service is also available on 13 11 14.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Information on this page can change without notice to you.
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