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Bendigo and Adelaide Bank announces nationwide COVID support

9 July 2021 |Consumer Banking
Dedicated assistance offered to affected small business and home loan customers

Small business and home loan customers significantly affected by current or recent COVID-19 restrictions across the country are being offered dedicated assistance through a new support package announced today by Bendigo and Adelaide Bank. The package extends the Bank's existing hardship support measures already in place for customers financially affected by the pandemic.

The new national support package includes:

Business banking repayment deferrals

  • Up to three-month repayment deferrals, with loan terms extended accordingly offered to all small business customers with business lending valued at less than $3 million and where the business has a turnover of less than $5 million.
  • Customers applying for this support must be up to date in their repayments or have a repayment program arrangement in place.
  • Customers with asset finance or overdraft products will be assessed on their personal circumstances.

Everyday banking support

  • Refunds of merchant terminal fees for up to three months.
  • Fees and notice periods on Cash Deposit and Farm Management Deposit accounts waived for up to three months.
  • Specialised targeted support for larger business customers.

Home loan support

  • A range of support measures available for both individual and business customers, including month by month home loan deferrals.

Customers that have been significantly impacted, regardless of their location or industry, are encouraged to contact the Bank as soon as possible to discuss the various support options available, based on their circumstances and needs.

"We are proud of our deep relationships with our customers, and we understand that no single person or small business has been impacted by the pandemic in the same way. We continue to stand by any customer adversely affected by the unpredictable nature of this pandemic with dedicated support, based on their individual circumstances, as we have done right through this challenging period in history," said Marnie Baker, Managing Director, Bendigo and Adelaide Bank.

"We take our role in supporting customers and communities incredibly seriously and we strongly encourage any customers experiencing hardship, or with concerns, to please contact us so we can assist them," concluded Ms Baker.
Impacted Bendigo Bank customers are advised to speak with their local Branch Manager, Business Banking Manager or contact our Mortgage Help Centre on 1300 652 146 regarding financial hardship and applying for assistance or visit:

Affected Adelaide Bank customers should contact our Mortgage Help Centre on 1300 650 259.

Rural Bank customers should contact their relationship manager, call the Rural Bank customer service team on 1300 660 115 or visit:

Alliance Bank customers should contact their local Alliance Bank. 

Delphi Bank home loan customers should contact our team on 1300 660 550 and small business customers should contact their dedicated relationship manager or call 1300 660 550.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Information on this page can change without notice to you.
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