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Bendigo and Adelaide Bank activates assistance package for flood affected customers in Queensland

20 December 2023 |Announcements

Bendigo and Adelaide Bank customers in Queensland affected by Cyclone Jasper are being offered financial relief with a range of measures now available to eligible customers. The Bank is keeping a close eye on events in the region and will review and update its response as necessary.

Update: In response to the recent severe thunderstorms, the Bank is extending this support to customers in impacted south east Queensland communities.

Marnie Baker, CEO and Managing Director said: “We know this severe weather event has affected many of Bendigo and Adelaide Bank’s customers and people. We have activated our natural disaster assistance package and want those impacted to know we are here to support them in their time of need, as we have done in the past.”

The Bank understands the impact severe weather events such as floods can have on customers financially. The key features of the Assistance Package for flood affected customers of Bendigo Bank, Rural Bank and Adelaide Bank include:

  • Customers can apply for relief on their home, personal and business loans for up to three months;
  • Agri business customers can apply for relief on loans for up to six months;
  • Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers;
  • Credit cards and business credit cards can apply for deferral of repayments for up to three months;
  • Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity;
  • No 'loan break' costs for customers with a fixed rate who use an insurance payment to pay out their loan;
  • Merchant rental fees may be waived for impacted businesses.

Concerned customers are advised to speak with their local Branch Manager, Business Banking Manager or Agribusiness Relationship Manager when it’s safe to do so.

Bendigo Bank and Adelaide Bank customers can contact our Mortgage Help Centre on 1800 652 146 for more information regarding financial hardship and applying for assistance or visit Rural Bank customers are advised to call Rural Bank direct on 1300 660 115.

If you are a Bendigo Bank Insurance customer with a damaged home, rental building, car or other property please get in touch with us. We can help you make a claim or offer advice. To make a claim on your Bendigo insurance policy, please call 13 24 80.

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Information on this page can change without notice to you.
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