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Sustainability Report 2023

Our Sustainability Report shares how we are managing the climate-related, environmental, social and governance risks and opportunities for our business.

Strengthening our commitment to ESG and Sustainability

Our people, our trusted brand and our authentic connection to community and regional Australia are enviable strengths and our competitive advantage. We remain committed to our vision to be Australia’s bank of choice – for those who bank with us, work for us, partner with us and invest in us.

Read the full message and more in the report.

- Jacqueline Hey (Chair, Bendigo and Adelaide Bank)
- Marnie Baker (Managing Director and Chief Executive Officer, Bendigo and Adelaide Bank)

Report highlights

Contributed $32.9 million to Australian communities in 2023

$4 million in social supplier spend, our target was $1.9 million

Achieved Bronze Tier status through the Australian Workplace Equality Index (AWEI), an initiative by Pride in Diversity

Reduced our Scope 1 and 2 emissions by 46% (market-based)

CDP score of B

Expanded our Rural Bank Natural Disaster Assistance Package to support our farming customers impacted by floods

Piloted a digital inclusion pilot in the Bendigo region with Good Things Foundation Australia

Better supported customers living in regional and rural Australia by working closely with the ABA to uplift the Branch Closure Support Protocol

Download the Sustainability Report

Our material topics

Customer satisfaction

  • 2.4 million customers now banking with us
  • Net Promoter Score of 23.2% for Bendigo Bank
  • Net Promoter Score of 51.5% for Up
  • Up is the #1 most satisfied digital bank for customers (Canstar) and consistently the #1 rated banking app in the Apple App store and Google Play

Thriving regional and rural communities

  • 25 years of Community Banking
  • $54.1 million donations received by the Community Enterprise Foundation
  • $14.6 million in grants distributed by the Community Enterprise Foundation
  • $1.6 million in disaster recovery funds distributed by the Community Enterprise Foundation
  • $1.1 million towards scholarships to help 289 students across Australia with their studies

Climate change

  • Delivered nearly 90% of actions in the Climate Change Action Plan 2021-2023 and developed the Climate & Nature Action Plan 2024–2026
  • Undertook a climate risk assessment for a sample of our material exposures and suppliers
  • Introduced new risk metrics relating to Scope 1 & 2 emissions and physical risk in residential mortgages
  • Set EVs as the default vehicle for our sealed road fleet following the success of an EV pilot
  • 100% renewable energy powered all branches where we had direct control of electricity procurement

Financial crime risk

  • Joined the industry-wide Fraud Reporting Exchange (FRX)
  • Mobilised our Fraud Reduction Program
  • Enhanced behavioural biometrics technology
  • Education campaigns to support customers to identify scams and take action
  • Strengthened the capability of our people to understand red flags and help customers
  • Collaborated with other Fintel Alliance members to reduce financial crime and create a more resilient financial system

Data privacy and security

  • Participated in the ABA’s response to the Attorney General Department's Privacy Act Review Report 2022
  • Participated in the Australian Retail Credit Association’s submission to the Office of the Australian Information Commissioner’s consultation on the Independent Review of the Privacy Act (Credit Reporting)
  • Targeted capability uplift for our people throughout the year focusing on Cyber Awareness Week, Scam Awareness Week and Privacy Awareness Week
  • Provided a highly secure banking experience through mobile device security and biometric security features

United Nations Sustainable Development Goals

Our approach to sustainability is informed by the following United Nations Sustainable Development Goals, which we believe we can contribute to most as part of our business:  

Icon for United Nations Sustainable Development Goal for gender equality
SDG 5 Gender Equality
Icon for United Nations Sustainable Development Goal for reduced inequality
SDG 10 Reduced Inequalities
Icon for United Nations Sustainable Development Goal for sustainable cities
SDG 11 Sustainable Cities and Communities
Icon for United Nations Sustainable Development Goal for climate action
SDG 13 Climate Action

Global Reporting Initiative (GRI) 

Download the 2023 GRI Index.

Task Force on Climate-related Financial Disclosures (TCFD) 

We have aligned our climate-related disclosures with the TCFD Recommendations. An overview of the actions we have undertaken this year are included in the Sustainability Report and in our 2023 Climate Related Financial Disclosure Supplement.

United Nations Global Compact (UNGC)

United Nations Global Compact logo
United Nations Global Compact (UNGC)

Feedback on our Sustainability Report

We invite stakeholders to provide feedback on our Sustainability Report.
Please share your comments or questions with our team by email:

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Information on this page can change without notice to you.
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