Our Sustainability Report shares how we think about and manage our material environmental, social and governance (ESG) topics.
Unwavering in our ESG and sustainability commitment
We are Australia’s most trusted bank, and we remain focussed on our purpose of feeding into the prosperity of the community, and not off it. Our sustainability journey is central to this purpose. Having laid the right foundations, we are confident of reaching our destination.
Read the full message and more in the report.
- Jacqueline Hey (Chair, Bendigo and Adelaide Bank)
- Marnie Baker (Managing Director and Chief Executive Officer, Bendigo and Adelaide Bank)
Report highlights
Provided local banking services to more than 500 communities across Australia
Maintained high customer satisfaction of 86.5%
$292.2 million in community contributions enabled by our Community Bank model
$14.4 million in funds to disaster recovery initiatives distributed through our Community Enterprise Foundation
Employee engagement score increased to 77%
46% women in leadership roles
51 branches and office locations with rooftop solar installed
Released Supplier Code of Conduct, setting ESG expectations with suppliers
Download the Sustainability Report
Our material topics
Community
- Engaging with and contributing to communities
- Thriving regional and rural communities
- Indigenous inclusion
Climate change
- Delivered nearly 90% of actions in the Climate Change Action Plan 2021-2023 and developed the Climate & Nature Action Plan 2024–2026
- Undertook a climate risk assessment for a sample of our material exposures and suppliers
- Introduced new risk metrics relating to Scope 1 & 2 emissions and physical risk in residential mortgages
- Set EVs as the default vehicle for our sealed road fleet following the success of an EV pilot
- 100% renewable energy powered all branches where we had direct control of electricity procurement
Thriving regional and rural communities
- 25 years of Community Banking
- $54.1 million donations received by the Community Enterprise Foundation
- $14.6 million in grants distributed by the Community Enterprise Foundation
- $1.6 million in disaster recovery funds distributed by the Community Enterprise Foundation
- $1.1 million towards scholarships to help 289 students across Australia with their studies
Environment
- Climate risks
- Sustainable financing
- Operational environment performance and commitments
Governance
- Business conduct and ethics
- Engaging and responding to the regulatory environment
- Customer privacy and data security
- Managing our supply chain
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Guided by global standards
United Nations Sustainable Development Goals
Our approach to sustainability is informed by the following United Nations Sustainable Development Goals, which we believe we can contribute to most as part of our business: 
- SDG 5 Gender equality 
- SDG 10 Reduced inequalities 
- SDG 11 Sustainable cities and communities 
- SDG 13 Climate action  
Sustainable Development Goal for gender equality
Sustainable Development Goal for reduced inequalities
Sustainable Development Goal for sustainable cities and communities
Sustainable Development Goal for climate action
Global Reporting Initiative (GRI) 
 This report has been prepared with reference to the Global Reporting Initiative (GRI) standards. 
A GRI index is included in this report. 
Task Force on Climate-related Financial Disclosures (TCFD) 
We have aligned our climate-related disclosures with the TCFD Recommendations. An overview of the actions we have undertaken this year are included in the report and a separate detailed Climate Change Action Plan and Climate-related Financial Disclosures report is available here. 
Feedback on our Sustainability Report
We invite stakeholders to provide feedback on our Sustainability Report.
Please share your comments or questions with our team by email: sustainability@bendigoadelaide.com.au
