Skip to main content
Bendigo and Adelaide Bank logo.

Sustainability Report 2022

Our Sustainability Report shares how we think about and manage our material environmental, social and governance (ESG) topics.

Unwavering in our ESG and sustainability commitment

We are Australia’s most trusted bank, and we remain focussed on our purpose of feeding into the prosperity of the community, and not off it. Our sustainability journey is central to this purpose. Having laid the right foundations, we are confident of reaching our destination.

Read the full message and more in the report.

- Jacqueline Hey (Chair, Bendigo and Adelaide Bank)
- Marnie Baker (Managing Director and Chief Executive Officer, Bendigo and Adelaide Bank)

Report highlights

Provided local banking services to more than 500 communities across Australia

Maintained high customer satisfaction of 86.5%

$292.2 million in community contributions enabled by our Community Bank model

$14.4 million in funds to disaster recovery initiatives distributed through our Community Enterprise Foundation

Employee engagement score increased to 77%

46% women in leadership roles

51 branches and office locations with rooftop solar installed

Released Supplier Code of Conduct, setting ESG expectations with suppliers

Download the Sustainability Report

Our material topics


Community

  • Engaging with and contributing to communities
  • Thriving regional and rural communities
  • Indigenous inclusion

Climate change

  • Delivered nearly 90% of actions in the Climate Change Action Plan 2021-2023 and developed the Climate & Nature Action Plan 2024–2026
  • Undertook a climate risk assessment for a sample of our material exposures and suppliers
  • Introduced new risk metrics relating to Scope 1 & 2 emissions and physical risk in residential mortgages
  • Set EVs as the default vehicle for our sealed road fleet following the success of an EV pilot
  • 100% renewable energy powered all branches where we had direct control of electricity procurement

Thriving regional and rural communities

  • 25 years of Community Banking
  • $54.1 million donations received by the Community Enterprise Foundation
  • $14.6 million in grants distributed by the Community Enterprise Foundation
  • $1.6 million in disaster recovery funds distributed by the Community Enterprise Foundation
  • $1.1 million towards scholarships to help 289 students across Australia with their studies

Environment

  • Climate risks
  • Sustainable financing
  • Operational environment performance and commitments

Governance

  • Business conduct and ethics
  • Engaging and responding to the regulatory environment
  • Customer privacy and data security
  • Managing our supply chain

Download the Sustainability Report

Guided by global standards


United Nations Sustainable Development Goals

Our approach to sustainability is informed by the following United Nations Sustainable Development Goals, which we believe we can contribute to most as part of our business: 

  • SDG 5 Gender equality 
  • SDG 10 Reduced inequalities 
  • SDG 11 Sustainable cities and communities 
  • SDG 13 Climate action  
Icon for United Nations Sustainable Development Goal for gender equality
Sustainable Development Goal for gender equality
Icon for United Nations Sustainable Development Goal for reduced inequality
Sustainable Development Goal for reduced inequalities
Icon for United Nations Sustainable Development Goal for sustainable cities
Sustainable Development Goal for sustainable cities and communities
Icon for United Nations Sustainable Development Goal for climate action
Sustainable Development Goal for climate action

Global Reporting Initiative (GRI) 

 This report has been prepared with reference to the Global Reporting Initiative (GRI) standards. 

A GRI index is included in this report. 

Task Force on Climate-related Financial Disclosures (TCFD) 

We have aligned our climate-related disclosures with the TCFD Recommendations. An overview of the actions we have undertaken this year are included in the report and a separate detailed Climate Change Action Plan and Climate-related Financial Disclosures report is available here. 

Feedback on our Sustainability Report

We invite stakeholders to provide feedback on our Sustainability Report.
Please share your comments or questions with our team by email: sustainability@bendigoadelaide.com.au

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Information on this page can change without notice to you.
© Copyright 2024 Bendigo and Adelaide Bank