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Connected.AnnualReviewmorethancustomerstoourBendigoandAdelaideBankannouncedanaftertaxprotof342.1millionforthe2011nancialyear.Cashearningswere336.2millionrepresentingcashearningspershareof92.3centsanincreaseof10.8percentonthepreviousyear.Asaresultwepaidanalfullyfrankeddividendof30centspersharetakingourfullyeardividendto60centspershareanincreaseof3.5percenton2010.TheseresultshavebeendrivenbytheGroupsfocusonmakingiteasierforcustomerstodobusinesswithus.Eachdayourpeoplehavereectedonwhattheydoandhowtheycanimproveuponittomaketheexperienceofourmorethan1.5millioncustomersabetterone.ItsthisapproachthathasseentheBankcontinuetorecordindustry-leadingcustomersatisfactionandadvocacyresults.AndmorerecentlyJuly2011ourBankwasnamedtheMostTrustedBankbyReadersDigestandrecognisedbyAsianBankingFinanceashavingaleadingCorporateSocialResponsibilityProgram.AtBendigoandAdelaideBankwelistentowhatourcustomerswantweunderstandtheirneedsandassisttheminaccessingacomprehensiverangeofproductsandservicesthroughoneconvenientservicepoint.WehaveintroducedLINXnewtechnologywhichassistsourstaffingettingtoknowtheircustomersgivingthemtheopportunitytohavemeaningfulconversationswhichbuilddeeperrelationshipswithourBankandprovideourcustomerswithbetteroutcomes.WevealsorealignedourWealthofferinglaunchingaone-stopshopforcustomersundertheBendigoWealthumbrella.Thiswillassistusinleveragingourexpansiveretailnetworkandallowustoprovideessentialnancialsolutionssuchasnancialplanninginsuranceandsuperannuationtocustomerswhomayhaveonlyturnedtousforloanscreditcardsorstatementaccountsinthepast.OurthirdpartylendingbusinessisexperiencinglevelsofgrowthcomparabletobeforetheGFC.Brokersarestillseekinganalternativetothemajorbanksandwearethatalternative.AspartofourwiderreinvestmentinthispartofthebusinesswewillrelaunchtheAdelaideBankbrandinSeptember2011.Ourretailnetworkcontinuestogrowwithafurther20branchesopenedandsevenagenciesestablishedthisyear.Wenowhavemorethan570customerserviceoutletsAustralia-wideandwillcontinuetoaddtothisfootprintfurtherenhancingcustomerconvenienceandpersonalisedservice.Againmuchofthisgrowthwasdrivenbycommunitieswantingtoestablishtheirownbranch.Thisyear11newcompanieswereformedand16brancheswereopened.Manymaturecompaniesareopeningtheirthirdfourthandfthbranchwithmorethan10companiesreturningover1milliontotheirlocalcommunitiessinceestablishment.Itsthiskindofsuccessthatcontinuestomotivateothercommunitiestojointhenetworkwithafurther50sitescurrentlyinthedevelopmentpipeline.WeveaddedtoourATMnetworkprimarilythroughanetwork-sharingarrangementwithSuncorpBankbutalsothroughourowninvestmentwhichmeansourcustomerscannowaccesstheiraccountsatmorethan2000locationswithoutincurringadirectchargefee.0620111.5millionwelistencustomersManagingDirectorsMessageCommunityBankCommunityBankCommunityBankCommunityBank