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AnnualReviewBendigoWealthhasalong-termvisionandstrategythatwilldeliverrelevantwealthcreationandprotectionofferingstoourcustomersandbusinesspartners.Wetakeawhole-of-lifeviewofourcustomersandpartnersandmatchtherelevantstagesoftheirlifewithholisticproductandserviceofferings.BendigoWealthexiststogrowprotectandenhancethewealthofallwhochoosetodealwithus.FinanceandTreasuryiscommittedtoprovidingarangeofnancialservicesandsolutionstoourinternalandexternalcustomersandstakeholders.TheseservicesincludetheactivemanagementoftheBanksfundingandcapitalprovisionofrelevantinformationinsightsandanalysisforbusinessdecisionmakingandmeetingallnecessarystatutoryandregulatoryrequirements.TheseservicesareprovidedbyateamofdedicatedprofessionalsbasedinBendigoAdelaideandMelbourne.CustomerandCommunityarethechampionsoftheBanksstrategicfocuscommunityandengagementactivitiesandbranddevelopment.Ourroleistobuildandexpandontheuniquepointofdifferenceandourbrandandservicepropositiontobringcustomerstoourdoors.WedothisthroughourvariousbusinessstreamsincludingStrategyMarketingCustomerHelpCommunitySolutionsandPartneringandCommunityStrengthening.RiskaimstoensureourBankhasastrongandconsistentinternaloperatingenvironmentwhichprovidesasolidfoundationsothatourcustomersandpartnersreceivearst-classexperienceeverytimetheydealwithus.Wewillquicklyidentifyifanyaspectofourbusinessesneedimprovingandrespond.Wegenuinelybelievethatastrongandconsistentofferingofwell-designedanddeliveredproductsandservicesisgoodforourcustomerspartnersandthecommunity.CorporateResourcesprovidesexpertadvisoryandsupportservicesthatenabletheBankanditspeopletosucceed.Weworktofosteranenvironmentthathasengagedandcapablestaffwhoenjoydevelopmentopportunitieswhichwillmakethemandin-turntheircustomerssuccessfulnowandintothefuture.OurpeopleshouldfeelvaluedempoweredandalignedtoourcultureandstrategyandhaveaccesstoeffectiveandefcientserviceswhichallowourBanktoberesponsiveandproactivewhendealingwiththeever-changingenvironmentwhileidentifyingunderstandingandmitigatingrisk.TobecomeAustraliasleadingcustomer-connectedbankweneedtocontinuetorespondtothechangingneedsofourcustomers.TheChangedivisionworkswithBankingandWealthourpartnersandsupportingbusinessunitstoidentifycoordinateanddeliverchangeinitiativestoachievetheBanksstrategicandoperationalgoals.Successfulchangespanspeopleprocessandtechnology.BendigoWealthFinanceandTreasuryCustomerandCommunityRiskCorporateResourcesChange201129JohnBillingtonRichardFennellRussellJenkinsCommunityBankTimPiperStellaThredgoldAndrewWatts