Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
Page 7
Page 8
Page 9
Page 10
Page 11
Page 12
Page 13
Page 14
Page 15
Page 16
Page 17
Page 18
Page 19
Page 20
Page 21
Page 22
Page 23
Page 24
Page 25
Page 26
Page 27
Page 28
Page 29
Page 30
Page 31
Page 32
onnected.AnnualReviewJulyBendigoandAdelaideBankupsizeditsTORRENS2010-2ResidentialMortgageBackedSecuritiesRMBSissuefrom750millionto1.5billion.Theofferwaswellsupportedwithatotalof16investorsparticipatinginthetransaction.TheBankforgedanewpartnershipwithSuncorpBankallowingcustomerstotransactatalmost2000machinesacrossAustraliawithoutincurringadirectchargefee.AugustEngagedMarketingsConsumerLoyaltyBenchmarkingstudyfoundBendigoBankhadtheequalhighestNetPromoterScoreNPSintheAustralianbankingsector.Banking4urankingsreleasedbyRetailFinanceIntelligencenamedBendigoandAdelaideBankasamarketleaderinallmajorbankingservicecategories.TheBanknishedtopthreeineverycategoryincludingcardsavingstransactionspersonalloansandmortgagesandwasthenumberonechoiceforcardstransactionsandpersonalloans.VictorianSecuritiesformerlyknownasBallaratSecuritiescelebratedits50thanniversary.TheBankannouncedanafter-taxprotof242.6millionforthe12monthsending30June2010.Thiswasa190percentimprovementonthepriorcorrespondingperiod.SeptemberBendigoBankwonthreeawardsattheinauguralMozoPeoplesChoiceAwards.Morethan23000bankingcustomersfromaroundAustraliaparticipatedvotingtheBendigotohavethebestcreditcardsbestpersonalloansandbesttermdeposits.TheBankcelebratedtheopeningofitsrstBendigoBankbranchintheSydneycentralbusinessdistrictat75ElizabethStreet.TheBankrolledoutLINXthelargestcustomer-drivenprogramofworkitseverundertaken.ThiscustomerengagementplatformwillassisttheGroupindeliveringonitscustomer-connectedstrategy.OctoberAMPFinancialServicesandtheBankannouncedastrategicalliancetodelivertailoredAMPlifeinsurancesolutionstotheBanksretailcustomers.Throughout201011thehardworkofBendigoandAdelaideBankspeoplepartnersandsupporterswasrecognisedwithmanymilestonesreachedandachievementsrewarded.102011OurYearRMBSIssueUpsizedto1.5b15JulyATMAccessDoubled19JulyMostLoyalCustomers2AugustBanking4uRatesBendigo3AugustVictorianSecuritiesCelebrates50th8AugustFullYearResultAnnouncement9AugustBendigoisthePeoplesChoice14SeptemberBranchingOutinSydney15SeptemberNewLINXtoCustomers22SeptemberStrategicAlliancewithAMP6October