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Supporting our customers through COVID-19

We continue to be fully committed to supporting customers and communities

COVID-19 has had a significant impact on all aspects of life in Australia, particularly how Australians work and manage businesses. We continue to be fully committed to supporting customers and communities through this unprecedented time, implementing measures designed to provide relief from COVID-19 as restrictions change and the economic ramifications are felt. More than 20,000 of our personal and business customer accounts have accepted dedicated support to help them sustain their livelihoods through the economic impacts of COVID-19.

Through this time, we have contacted business and agribusiness customers individually to understand the impact on their operations and to help them navigate the support available both from us and the Australian Government.

How we have helped

We introduced a range of assistance measures to ensure short and long term support for business, consumer and agribusiness customers affected by COVID-19.
Loan relief

Home Loan and Business Loan customers could apply for relief on loans for up to six months from March 2020 and up to a further four months from September for eligible customers.

Business support

The Business Support Loan which gives businesses access to working capital, no repayments for the first six months and requires no asset security for loans up to $250,000.

Discounted new loan rates

Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers.


Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity.

Deferral of payments

Deferral of payments and extensions for Equipment Finance on a case by case basis.

Discounted existing loan rates

We also reduced various consumer and business loans rates during the onset of COVID-19 to assist in navigating the challenges ahead.

We're here to help

If you are worried about your finances it’s important that you contact us as soon as possible. The earlier you contact us the more assistance we will be able to provide:

Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

Bendigo and Adelaide Bank Limited, ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. Any advice provided on this website is of a general nature only and does not take into account your personal needs, objectives and financial circumstances. You should consider whether it is appropriate for your situation. Information on this page can change without notice to you.
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